.followup-bell{white-space:nowrap;display:inline-flex;align-items:center;gap:8px}.followup-bell #followup-count{padding:2px 7px;background:#edf3ed;border-radius:20px}.followup-bell.has-unread{border-color:#bb6c40;color:#904423}.followup-bell.has-unread #followup-count{background:#fff0df}.topbar{gap:12px;flex-wrap:wrap}.complaint-stats{display:flex;gap:15px;flex-wrap:wrap;margin:20px 0}.complaint-stats>div{background:#edf3ed;border-radius:12px;padding:15px 20px;flex:1;min-width:150px}.complaint-stats strong{font-size:26px;margin-right:8px}.complaint-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(250px,1fr);gap:24px}.complaint-month{margin:22px 0;gap:10px;flex-wrap:wrap}.complaint-month h2{margin:0;flex:1}.complaint-calendar{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:5px}.calendar-weekday{font-size:11px;color:var(--muted);text-align:center;padding:8px 0}.complaint-cell{min-width:0;min-height:100px;display:flex;flex-direction:column;align-items:stretch;gap:4px;padding:8px;text-align:left;white-space:normal;border-radius:10px;background:white}.complaint-cell strong{font-size:13px}.complaint-cell.outside{background:#f2f3ee;color:#84928b}.complaint-cell.selected{border:2px solid var(--green);padding:7px}.complaint-cell.is-today strong{color:var(--green);text-decoration:underline}.calendar-case{font-size:10px;line-height:1.35;border-radius:4px;padding:4px;background:#fff1df;color:#754d24;overflow-wrap:anywhere}.calendar-case.done{background:#e3f0e6;color:#205442}.complaint-cell small{font-size:10px}.complaint-due{align-self:start}.complaint-card{padding:15px 0;border-bottom:1px solid var(--border);overflow-wrap:anywhere}.complaint-card h3{margin:10px 0 6px;font-size:16px}.complaint-card p{font-size:13px}.complaint-card .row{gap:8px;flex-wrap:wrap}.complaint-day-heading{margin-top:28px}.complaint-comparison{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin:24px 0}.complaint-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.7}.complaint-history{margin:24px 0}.complaint-history article{padding:18px 0;border-bottom:1px solid var(--border)}.complaint-history article>.row{flex-wrap:wrap;gap:8px;margin-bottom:8px}.complaint-history article small{font-weight:normal}.complaint-history summary{cursor:pointer;font-size:13px;padding:12px 0;color:var(--green)}.complaint-change{border-left:3px solid var(--border);padding:12px 15px;margin:8px 0;background:#f5f7f2}.complaint-change p{margin:6px 0}.complaint-reminder{display:flex;gap:20px;justify-content:space-between;border-bottom:1px solid var(--border);padding:18px 0}.complaint-reminder>div{min-width:0;overflow-wrap:anywhere}.complaint-reminder>div:last-child{display:flex;flex-direction:column;gap:10px;align-items:flex-start}.complaint-reminder p{font-size:13px}.complaint-reminder small{font-size:12px}.complaint-due h2{font-size:20px}.complaint-history form{margin-top:25px}
.complaint-outlet-results{max-height:250px;overflow-y:auto;border:1px solid var(--border);border-radius:12px;background:white;margin-top:6px}.complaint-outlet-results[hidden]{display:none}.complaint-outlet-results button{display:flex;flex-direction:column;align-items:flex-start;gap:4px;width:100%;min-height:62px;border:0;border-bottom:1px solid var(--border);border-radius:0;text-align:left;padding:12px 16px;white-space:normal;overflow-wrap:anywhere;background:white;color:var(--ink)}.complaint-outlet-results button:hover,.complaint-outlet-results button:focus,.complaint-outlet-results button[aria-selected=true]{background:#e6f3ff}.complaint-outlet-results button span,.complaint-outlet-results button small{font-weight:normal}.complaint-outlet-results button small{color:var(--muted)}.complaint-outlet-results p{padding:12px 16px;font-size:13px}.complaint-customer-selection{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:8px 0 18px}.complaint-customer-selection p{margin:0;overflow-wrap:anywhere;min-width:0}.complaint-customer-selection button{flex-shrink:0}.complaint-customer-selection button[hidden]{display:none}
@media(max-width:1050px){.complaint-layout{grid-template-columns:1fr}.complaint-comparison{grid-template-columns:1fr}.complaint-due{order:-1}}
@media(max-width:600px){.complaint-cell{min-height:72px;padding:5px}.complaint-cell.selected{padding:4px}.calendar-case{font-size:9px;padding:2px}.complaint-calendar{gap:3px}.complaint-month h2{font-size:19px}.complaint-stats{gap:7px}.complaint-stats>div{min-width:100px;padding:10px;font-size:11px}.complaint-stats strong{font-size:22px}.complaint-reminder{flex-direction:column;gap:8px}.complaint-reminder>div:last-child{flex-direction:row;flex-wrap:wrap}.followup-bell{font-size:11px}.topbar .live{font-size:10px}}